Booking Terms

You book a scooter category, rental period and delivery service through Vroomad. The exact make, model, model year and preferred colour depend on partner availability and are confirmed before handover.

The person named in the booking must provide accurate contact details and must satisfy the licence, age, insurance and riding requirements that apply to the selected scooter and destination.

The checkout shows the rental price, delivery charges, equipment and any ASAP express-delivery fee before payment. The full amount is paid online. Nothing is due to the delivery rider, and Vroomad does not require a security deposit and does not keep your passport.

Payment is processed securely by Stripe. A booking request is sent to partners only after payment is confirmed.

When you pay, Stripe keeps your payment method on file for this booking. Vroomad holds no card details and takes no deposit or card hold. If the partner reports damage, theft or loss, a traffic fine, a late return or a cleaning cost, documents it with evidence, and Vroomad, after reviewing that evidence, accepts the claim as a cost that section 5 places on you, Vroomad may charge that payment method for the amount it has accepted: never more than the partner claimed, never more than 2,000,000 VND per booking, plus a currency conversion fee on that amount calculated the same way as for your rental payment. Stripe emails a receipt for every charge, naming the booking and the claim. You can ask support for the evidence behind a charge, or contest it. If the saved method cannot be charged automatically, Vroomad sends you a link to a Stripe payment page for the same amount, in the currency of your booking, instead.

Scheduled windows indicate the expected handover period. Express delivery receives priority dispatch, but the displayed 60–90 minute target is an estimate and may change because of traffic, weather, address access or partner availability.

Delivery and return time slots can be changed without an amendment fee until 1 hour before the relevant scheduled handover. A new slot remains subject to availability; this policy does not allow the booked rental dates to be changed.

After payment, delivery-address changes remain support-managed and subject to the service area and partner confirmation. If a booking is set to return to the delivery address, adding a separate return point through secure booking tracking costs a one-time return-address fee, always shown before payment (currently 60,000 VND). A booking that already includes a separate return point can replace that point later without another address fee. This is separate from the express delivery fee, which applies only to an explicit ASAP delivery. Any amount due is confirmed and paid online before the return address changes.

While a rental partner holds the booking and the scooter has not been returned, extra rental days can be added from secure booking tracking, up to the maximum rental length of 60 days. Extra days are charged at that booking's own daily rate, or at the long-stay rate the extension's own length earns if that is lower; the service fee follows the same rule and never exceeds the booking's own. Amounts are always shown before payment. The days already paid are never re-priced and no delivery fee is charged again. The return date moves only once the extension payment is confirmed; the delivery date cannot be moved.

At handover the rental partner records verification evidence as a condition of the rental: a photo of the renter's identity or driving document, and a photo of the renter with the vehicle visible. Photos or a short video of the scooter's condition may also be taken at handover and at return. This evidence protects both you and the partner in the event of a dispute; it is held securely and kept only for the limited period described in the Privacy Policy.

Use your secure booking tracking page to change an eligible delivery or return time slot, and to add or replace an eligible return address. Keep your WhatsApp number available and contact support for delivery-address changes, access instructions, urgent requests or any arrangement that the tracking page does not offer.

You may cancel for a full refund to the original payment method until a rental partner confirms the booking. Once a partner has confirmed, contact Vroomad before cancelling; any applicable deduction or non-refundable amount must be communicated to you before the cancellation is completed.

If Vroomad cannot fulfil the paid category or an acceptable equivalent, you may reject the proposed replacement and receive a refund for the unfulfilled booking.

You are responsible for confirming that any licence or international permit required for the selected category is valid, and that your travel insurance and medical cover allow you to ride it in Vietnam. You must use the provided helmet and follow local traffic law.

Inspect the scooter at handover and report existing damage immediately. Fines, prohibited use, negligent damage and losses caused while the scooter is in your care may remain your responsibility under the partner rental agreement. Vroomad decides such claims on the evidence the partner provides; section 2 describes how an accepted claim is collected.

Questions about these terms or an active booking can be sent to ops@getvroomad.com. The booking confirmation and any written amendment agreed with support form part of your booking record.

These terms are written in English. Any version in another language is a translation produced with automated tools, offered for convenience, and it may be approximate or incomplete.

Where a translated version differs in meaning from the English one, the English version is the one that applies to your booking. If a translated passage is unclear, read the English page or ask support before you book.